The Armed Forces (Service Complaints and Financial Assistance) Bill (HL) deals with two matters; reform of the Service complaints system and payments to charities and other organisations which support the armed forces community. make a Freedom of Information request. Regulation 11 provides for time-limits for appeals under regulation 10(1). If you are a serving or former Service person subject to the Armed Forces Act 2006, in Regular or Reserve service, and think that you have been wronged in any matter relating to your service in the Armed Forces, you may make a complaint about that matter. 9.—(1) After they receive a referral of a service complaint from the specified officer, the Defence Council must decide whether the complaint is to be dealt with—, (a)by a person or panel of persons appointed by the Council; or, (2) The person or panel of persons appointed to deal with the service complaint or (in a paragraph (1)(b) case) the Defence Council must—, (a)decide whether the complaint is well-founded; and, (b)if the decision is that the complaint is well-founded—, (i)decide what redress (if any), within the authority of the person or persons on the panel or (in a paragraph (1)(b) case) the Defence Council, would be appropriate; and. (2) In these Regulations, unless otherwise specified, a reference to a section is a reference to that section of the Act. (7) If they receive any comments from such a person on the draft decision or determination, they may refer to those comments in the final decision or determination and may state in the decision or determination their response to those comments. such other officer as may instead be appointed as the specified officer by the Defence Council or by a person authorised by the Defence Council. (5) If a matter is or has been capable of being pursued as a claim under Chapter 4 of Part 9 of the Equality Act 2010, a service complaint may not be made about the matter after the end of the qualifying period for a claim as determined in accordance with section 129 of that Act. (b)makes an application to the Ombudsman under regulation 7(1), (c)brings an appeal under regulation 10(1), or. For more information, please contact: Parliamentary lead: Finola Kelly, Head of Parliamentary and Public Affairs . Regulation 10 provides for appeals by the complainant to the Defence Council against a decision made under regulation 9(2). They blatantly steal from their customers. Individuals who do not feel able to approach their Commanding Officer can submit an allegation to the Ombudsman who will consider whether it would be appropriate to refer the matter to the relevant service. Armed Forces Service Complaints Process. In these Regulations— “the Act” means the Armed Forces Act 2006; [“the Secretary of State regulations” means] Where a person or panel of persons appointed by the Defence Council, or the Defence Council themselves, reconsider a service complaint under section 340M(2) (reconsideration of a complaint following a report by the Ombudsman), they must give notice in writing of their decision on the complaint to—. The Service Complaints Ombudsman was established by the Armed Forces (Service Complaints and Financial Assistance) Act 2015. The Ombudsman is the successor to the Service Complaints Commissioner for the Armed Forces, a role established by the Armed Forces Act 2006 as part of significant reforms to the Service complaints process. The service complaints process changed on 1 January 2016, making it simpler and more streamlined with one instead of two levels of appeal, and should be quicker as complaints are assigned to a decision body that has the authority to grant appropriate redress, and to an appeal body if required. The first was a reformed internal complaints process with one instead of two levels of internal appeal. Armed Forces (Service Complaints and Financial Assistance) Bill . An analysis of the Armed Forces (Service Complaints and Financial Assistance) Bill as brought from the House of Lords. [1] [2] It is charged with dealing with complaints made by current and former members of the Defence Forces – including the Army , Naval Service , Air Corps and Reserve Defence Forces . In early 2018, the Service Complaints Ombudsman for the Armed Forces (OSCO) appointed Connect to redesign their website and build an extranet to house internal documents.. is of the same rank as, or of equal rank to, O; and. the complainant making a service complaint; the complainant making an application to the Ombudsman; sending a draft copy of a decision or determination to a person under regulation 14(6); giving a notification under regulation 15. makes a service complaint in accordance with regulation 4(1). have left the Armed Forces, but think 6.—(1) Subject to paragraphs (4) and (5), a person may not make a service complaint after three months beginning with the relevant day. This item of legislation is currently only available in its original format. (3) The person or panel of persons appointed to consider the appeal or, as the case may be, the Defence Council, must notify the complainant in writing of a determination under paragraph (2)(a) or (b), giving reasons for the determination and informing the complainant of the complainant’s right to apply to the Ombudsman to conduct an investigation under section 340H(1) in relation to the service complaint. (3) The statement of complaint must also state one of the following—. (4) The actions specified in this paragraph are—. The Service Complaints Ombudsman for the Armed Forces provides independent and impartial oversight of the Service complaints system – the internal workplace grievance system for members of the UK Armed Forces. Regulation 16 provides for the delegations which the Defence Council may make to any person in respect of its functions under Part 14A of the Act. Fast and free shipping free returns cash on delivery available on eligible purchase. If you experience or witness what you believe is inappropriate behaviour, you have the right to be heard and may also have the … "Racism is prevalent" within the armed forces, the independent ombudsman overseeing complaints has warned. This is the original version (as it was originally made). (4) If the specified officer decides that any part or all of the service complaint is not admissible, he must notify the complainant in writing of the decision, giving the reasons for the decision and informing the complainant of his or her right to apply for a review of the decision by the Ombudsman. Dependent on the legislation item being viewed this may include: Use this menu to access essential accompanying documents and information for this legislation item. These Regulations make provision about the procedure for making and dealing with a service complaint. The AFDCB also provides service for afloat commands within 75-mile radius of Naval Station Norfolk. 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